GENERAL CONTRACTUAL CONDITIONS

in force from 9 April 2024

This document (hereinafter referred to as the " GTC")

Soulsisters Korlátolt Felelősségű Társaság (registered office: 1026 Budapest, Torockó utca 11. 1. floor. door 1, hereinafter referred to as "Villa11 Klub") and

• the Club Membership Agreement (the "Club Membership Agreement") with the Member (the "Member(s)"),
• the probationary membership agreement (hereinafter referred to as the "Probationary Member(s)") entered into by the person holding the probationary membership (hereinafter referred to as the "Probationary Club Membership Agreement"); or
• a framework service agreement (hereinafter referred to as "GuestAgreement") with a non-member guest (hereinafter referred to as "Guest(s)") for massage, body treatment or group classes

contains terms not included in its individual contracts. Unless otherwise provided in the individual contracts, these GTCs form part of the individual contract.

(The Member(s), Trial Member(s) and Guest(s) are hereinafter collectively referred to as the Customer or Customers.)

(The individual contract(s) (Club Membership Contract, Trial Club Membership Contract and Guest Contract) are collectively referred to as the "Contract(s)".)

Chapters 1, 2, 13-16, 24, 6-8 and 10 of these GTC also apply to persons with whom Villa11 Club has not concluded a Contract, but who, after registration, participate in an event organised by Villa11 Club.

1. THE PURPOSE AND TASKS OF THE VILLA11 CLUB

1. The Villa11 Club's main objective is to provide its clients with a unique environment, a club-like venue offering high quality services, a place to spend their free time in a cultural way, to recharge their mind and body, and to meet each other and their guests. The Villa11 Club strives to create a cooperative and intimate community where Clients respect and support each other.

2. STRUCTURE OF THE ACEPH

2. The Terms and Conditions include the Villa11 Club's House Rules ( Annex2) and Code of Ethics(Annex 2) and the Villa11 Club's Health Information(Annex 3).
3. Where any document of the Villa11 Club (in particular the GTC, Contract) contains a reference to the GTC, it shall also be understood as a reference to the House Rules, the Code of Ethics and the Health Information.

3. CONCLUSION OF CONTRACT

4. Villa11 Club's Client is only a natural person over the age of 14 who enters into a Contract with Villa11 Club and accepts the provisions of these GTC.
5. In addition to the previous point, only persons who have their permanent residence or registered place of abode in Hungary may become a Member.
6. The Villa11 Club will enter into a Club Membership Contract or a Trial Club Membership Contract with a person who meets the conditions set out in points 4-5 above, if the person has been offered membership by the Villa11 Club following an offer by a Villa11 Club Member, or if the person is invited and offered membership by the Villa11 Club itself.
7. Your Club Membership Contract is not conditional on the conclusion of a Trial Club Membership Contract, it is an option for the candidate member.
8. The conclusion of the Contract shall take place in person at the Villa11 Club headquarters, except that Villa11 Club may also provide the possibility of concluding the Guest Contract online using the MotiBro application.

4. USE OF THE SERVICE

9. Only the Client is entitled to use the services provided by Villa11 Club after the conclusion of the Contract, in the case of a Member and in the case of a Trial Member, after the payment of the membership fee for the scope of services specified in the Contract.
10. If a particular service is subject to a reservation and the Contract has not yet been concluded at the time of the reservation, the prospective Client is obliged to conclude the individual Contract before the first use of the Villa11 Club services. If the Contract is not concluded, the service cannot be used.
11. The Customer can make electronic reservations for services after registering in the MotiBro application used by Villa11 Club.
12. To participate in group and individual classes and treatments organised by Villa11 Club, you need to book in advance through the MotiBro app. Reservations are subject to availability and can only be finalised by accepting the Terms and Conditions (and the Villa11 Club's Health Information, the Rules of Procedure and the Code of Ethics) and the Villa11 Club's Privacy Policy, which can be done by ticking the box in the app and clicking on the "Accept" button. By accepting the T&Cs, the Customer declares that he/she has read and understood the contents of the information on health risks. The application will send a confirmation if the registration for the selected class or treatment is successful. The Client acknowledges that certain services may not be used in the event of contra-indications specified in the health information.
13. In addition to the above, reservations are also required to participate in events organised by the Villa11 Club and to use the lounges on the middle floor of Villa11 for private meetings and negotiations. Upon successful booking, Villa11 Club will send you a confirmation. To finalise a reservation for a person who is not legally bound to the Villa11 Club, the acceptance of the Rules of the House, the Code of Conduct and the Villa11 Club's Privacy Policy is required, which can be done by ticking the box in the app and clicking on "Accept". Reservations under this point can be made via the MotiBro app or the Villa11 Club website.
14. In addition to the booking, the payment of the fee for each service and the renewal of the club membership is also done through the MotiBro app, by credit card. As a general rule, services are payable in advance at the time of booking. Individual Contracts may contain different provisions.
15. The Villa11 Club issues electronic invoices pursuant to Article 175 of Act CXXVII of 2007 (hereinafter: VAT Act), to which the Customers agree by accepting these GTC. The electronic invoice shall be sent by Villa11 Klub to the e-mail address provided by the Customers when registering in the Application or indicated as the contact address when concluding the Contract.
16. The prices of Villa11 Club are in HUF and include the VAT included in the VAT Act in force at the time. Prices are indicative, Villa11 Club reserves the right to change prices.
17. The Villa11 Club's services may be suspended 4 (four) days a month on days of the Villa11 Club's choice. During the suspension period, Customers shall not be entitled to use the Villa11 Club services in whole or in part. Villa11 Club shall notify its Customers of the suspension by e-mail no later than 24 hours before the day of suspension and inform them of the reason for the suspension and of the suspension of the provision of the service in whole or in part.

5. OTHER RESERVATION PROVISIONS AND CANCELLATION CONDITIONS

18. The Client acknowledges that, despite having indicated his/her intention to participate, he/she is only entitled to participate in the group lesson, individual lesson or treatment of his/her choice if the group lesson, individual lesson or treatment in question has not been previously booked by other persons and his/her booking has been confirmed by Villa11 Club. The Client acknowledges that the Villa11 Club is not obliged to organise a new group lesson, individual lesson or treatment because the Client is unable to attend the previously booked appointment due to previous bookings.
19. The Client acknowledges that in case of delay, he/she is not entitled to an extension of the duration of the individual lesson or treatment.
20. The Client is entitled to cancel his/her appointment free of charge up to 12 hours before the group lesson, and up to 24 hours before the start of the individual lesson or treatment.
21. If the Client fails to attend the group, individual lesson or treatment booked by him/her and does not notify his/her cancellation within the deadline, Villa11 Club is entitled to invoice the price of the individual lesson or treatment in question at full price (i.e. without the discount for the Member/Protional Member) with 15 days' payment term. The Client agrees to indicate that he/she is unable to attend the group, individual or treatment session, even if he/she has missed the 12 or 24 hour cancellation deadline, in order to ensure the right of others to participate.
22. If the Guest fails to meet the cancellation deadline at least 3 times and does not show up at the time booked by the Guest, Villa11 Club is entitled to exclude the Guest from further provision of the service.
23. Villa11 Club is entitled to cancel a confirmed appointment prior to the start of the service. If the fee-based service cancelled by Villa11 Club has already been prepaid by the Client, Villa11 Club will credit the amount already paid by the Client to the Client's next booking for the fee-based service(s).
24. In the case of events, Villa11 Club is entitled to cancel a confirmed reservation prior to the start of the event. If a chargeable event cancelled by Villa11 Club has already been prepaid by the Client, the Client shall be entitled to a refund of the service fee.

6. CONDUCT REQUIREMENTS

25. Villa11 Club Clients are obliged to comply with the Villa11 Club's current Rules of Conduct and Code of Ethics, which are annexed to these GTC.
26. No digital content creation activity may be conducted in connection with the provision of any event, session, treatment or other service organised by Villa11 Club, except with the prior written permission of Villa11 Club. No photographs, video or audio recordings of any person on the Villa11 premises, Villa11 Club staff, grounds, group or individual classes, treatments, or in connection with any Villa11 Club services may be taken, nor may any content related to the Villa11 Club be shared on social media or any other online or offline platform without the prior written permission of the Villa11 Club.

7.

27. Villa11 Club is responsible for ensuring that the content it publishes and the services it provides comply with all legal requirements. Villa11 Klub will make every effort to keep itself informed of current legislation, in particular data protection rules, and to process its Customers' data accordingly. The current General Privacy Policy and the Privacy Policy on the Camera System are available on the Villa11 Club website, by scanning the QR code at the reception desk of the Villa11 Club or on paper upon request.

8. COMPLAINT HANDLING

28. The Customer has the right to lodge a complaint in relation to the provision of the service, either in writing or orally. Villa11 Club is obliged to investigate the Customer's oral complaint promptly and to remedy it as necessary. If the Customer does not agree with the handling of the complaint or if it is not possible to investigate the complaint immediately, Villa11 Club shall immediately take a record of the complaint and its position on the complaint and shall provide the Customer with a copy of the record in the event of a complaint communicated in person or, in the event of a complaint communicated by telephone or other means, shall send it to the Customer no later than 30 days after the substantive reply. An oral complaint communicated by telephone or electronic communication service shall be assigned a unique identification number by Villa11 Club.
29. The record of the complaint shall contain the name and address of the Customer, the place, time and manner of lodging the complaint, a detailed description of the complaint and a list of the documents, evidence and other evidence presented by the Customer, a statement by Villa11 Club of its position on the complaint (where an immediate investigation of the complaint is possible) and the signatures of the person who took the record and the Customer (in the case of a complaint made in person), the place and time of the taking of the record, and, in the case of a verbal complaint made by telephone or other electronic communication service, the unique identification number of the complaint.
30. Villa11 Club is obliged to investigate the Customer's written complaint within 30 days of receipt and to provide a response in writing or arrange for its communication. Villa11 Club shall state the reasons for its rejection of the complaint.
31. The Villa11 Club is obliged to keep the record of the complaint and a copy of the reply for 3 (three) years in consumer protection cases and 5 (five) years in other cases.
32. The Villa11 Club informs its Customers that in case of rejection of the complaint, they may submit any further complaint or dispute concerning the Contract between the Villa11 Club and its Customers to the consumer protection authority or conciliation body competent for the place of residence or domicile of the Customer. In order to request further information and information on the handling of individual complaints, Villa11 Club will be pleased to provide further information at the contact addresses specified in the GTC. Villa11 Klub has not made a general declaration of submission to the Hungarian Chamber of Commerce and Industry.
33. Pursuant to Article 45/A of Act CLV of 1997 on Consumer Protection and Government Decree 387/2016 (XII. 2.) on the designation of the consumer protection authority, the competent general consumer protection authority is the government office of the capital or county of the Customer's residence or domicile. 

34. The Villa11 Club informs Customers about the contact details of conciliation bodies:

35. In the event of a complaint, objection or suggestion regarding a product sold by Villa11 Club, Customers can register their suggestions and complaints in the Customers' Book available at the Villa11 reception.

9. UNILATERAL RIGHT OF AMENDMENT

36. The Villa11 Club may unilaterally amend these Terms and Conditions, including the House Rules, Code of Ethics and Health Information, which are annexed hereto, at any time in relation to Members and Guests. The Villa11 Club shall notify Members and Guests of the amendment by e-mail at least 15 (fifteen) days before the amendment takes effect, either by sending the amended GTC or by notifying them that the amended documents are available for inspection on the Villa11 Club website.
37. If the Customer does not object to the provisions of the amended GTC within 15 (fifteen) days from the date of notification, the legal relationship between the parties shall be governed by the provisions of the new GTC and shall be deemed to be accepted by the Customer. If the Customer objects to the amended provisions, Villa11 Club shall be entitled to terminate the existing Contract with immediate effect within 8 (eight) working days of receipt of the objection or, if it does not exercise this right, the Contract shall be governed by the content of the GTC prior to the amendment.
38. The Customer is obliged to read and fully comply with the amended GTC. The provisions of the GTC in force at the time are available by scanning the QR code at the reception of Villa11 or on paper.

10. PLACE OF PERFORMANCE, OPENING HOURS, CONTACT DETAILS

39. The Villa11 Club provides its services in the Villa11 building at 11 Torockó Street, 1026 Budapest.
40. The Villa11 Club is open Monday to Friday from 08:00 to 20:00 and on Saturday from 08:00 to 14:00. Villa11 Club will inform its customers by e-mail in the event of a permanent change of opening hours and will publish the current opening hours on its website villa11.com.
41. The Villa11 Club is always available at the reception desk of the building during opening hours, and will also accept mail sent by post.
42. For telephone enquiries, you can reach Villa11 Club on the following numbers: +36 30 2711845
43. If you send an e-mail to villa@villa11.com, the Villa11 Club will be happy to receive your correspondence.

Annexes:

1. Annex 1: House Rules
2. Annex 1: Code of Ethics
3. Villa11 Club health briefing